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Terms & Conditions

Askham Bryan Wildlife and Conservation Park

General Terms and Conditions

Purchasing tickets

1.1       Tickets are valid for one entry to Askham Bryan Wildlife and Conservation Wildlife Park (“the Wildlife Park”).

1.2       Tickets are refundable only in exceptional circumstances and at the absolute discretion of Wildlife Park management.

1.3       Children less than 16 years must be accompanied by a responsible person aged 16 years or older (“a Responsible Adult”).

1.4       Children two years of age and under are admitted free of charge. If a child’s age is in doubt and you are unable to provide proof of age, we may ask that you pay the appropriate admission charge on entry. We will then be pleased to give you a refund if you are subsequently able to supply this information.

1.5       To qualify for a student discount, a valid student identification may be requested, such as NUS card or similar. Any discount is at the absolute discretion of the Wildlife Park.

1.6       To qualify for any other concession, valid proof may be requested. Any discount is at the absolute discretion of the Wildlife Park.

1.7       A maximum of one carer is permitted to enter the Wildlife Park free of charge when accompanying someone with additional needs.

1.8       Payment can be made by cash, debit/credit card (not Amex). Please note a valid PIN may be required to authorise card transactions.

1.9       Disabled visitors plus one carer are entitled to receive the appropriate concession admission rate; but may be required to show one of the following: Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. Students may be required to produce a valid NUS card or similar as per clause 1.6, above.

1.10     For the purposes of ticket purchases, the following definitions shall apply:

(a)       “Adult” is a person aged from 16 years old to 64 years old inclusive;

(b)       “Student” means a person who is in full time education and holds a valid and current identity card which shows they are a student;

(c)       “Child” means a person aged from 2 years old up to 16 years old inclusive;

(d)        “Infant” means a child aged 2 years old or under;

(e)      “Concession” means a Senior Citizen, student or disabled person; 

(f)         “Senior Citizen” means a person aged from 65 years old;

(g)      “Disability” means a physical or mental impairment that has a substantial and long-term negative effect on a person’s ability to do normal daily activities within the meaning of the Equality Act 2010 and “disabled” shall be construed accordingly;

(h)      “Carer” means a person who accompanies a disabled person for the purpose of providing them necessary support and assistance with accessibility to the Wildlife Park;

(i)        “Group” means a group of 15 or more paying people, including Adults, Children or Concessions

Online Tickets

2.1       It is the purchaser's responsibility to check prior to the conclusion of the purchase that the information supplied in respect of the online ticket is accurate. If inaccurate information is supplied this may result in additional charges or voiding of the online ticket.

2.2       Any additional visitors wishing to enter the Wildlife Park with someone who has purchased online tickets will be required to pay the standard entrance fees.

2.3       Online tickets must only be used on the day selected at time of purchase.

2.4       Online ticket dates may be altered at the discretion of Wildlife Park management.

2.5       Online tickets cannot be used in conjunction with any promotional or discount offers.

2.6       Pre-booked entry to the Wildlife Park will only be granted on presentation of a print at home ticket; either printed on A4 paper with barcodes clearly visible or shown on a smart phone. These tickets are the responsibility of the purchaser.

2.7       Online ticket purchasers are reminded that for operational, technical, safety or animal welfare reasons any advertised exhibit or attraction, or any of the onsite facilities may be closed, removed, altered or otherwise unavailable at any time. The Wildlife Park reserves the right to alter or cancel any talk or event without notice if required.

2.8       Tickets bought online are refundable only in exceptional circumstances and at the absolute discretion of Wildlife Park management

2.9       Online tickets are otherwise subject to these terms and conditions.

Admissions

3.1       Admission to the Wildlife Park will only be permitted up to one hour before the Wildlife Park’s closing time.

3.2       No child under the age of 16 years will be admitted to the Wildlife Park unless they are accompanied by someone aged 16 years or above. All such children must remain under the control or supervision of this responsible person at all times whilst on the Wildlife Park premises.

3.3       No dogs or other pets shall be permitted entry to the Wildlife Park, with the exception of fully trained guide dogs and other registered assistance dogs which are permitted in certain areas of the Wildlife Park. Assistance dogs in training are not permitted to enter.

3.4       Re-entry to the Wildlife Park following admission is permitted during the day of admission, upon presentation of the wristband given out upon admission.

3.5       We do not guarantee that any particular animal will be visible during your visit. For operational, technical, safety or animal welfare reasons any advertised exhibit or attraction, or any of the onsite facilities may be closed, removed, altered or otherwise unavailable at any time. The Wildlife Park reserves the right to alter or cancel any talk or event without notice if required.

3.6       The Wildlife Park prohibits smoking within the wildlife park boundaries, at doorways or in the car park. A designated smoking area is available adjacent to the car park.

3.7       Alcohol and illegal substances are not permitted to be brought onto site, and anyone under the influence of alcohol or illegal substances may be removed from the Wildlife Park, at the Wildlife Park’s sole discretion, and where necessary, the Police called.

3.8       To reduce the risk of prohibited items being brought in to the Wildlife Park, we reserve the right to carry out searches of visitors and their property. Visitors found to be in possession of prohibited items will be refused entry or escorted from the Wildlife Park and will have the items confiscated. Prohibited items include alcohol, knives, weapons, fireworks, illegal substances, and any other items that may cause injury.

3.9       We will not tolerate the use of threatening, abusive or insulting words or behaviour towards our staff or other visitors at the Wildlife Park, which for the avoidance of doubt, also includes the car park areas.

3.10     In the event of extreme weather conditions, we may have to close the Wildlife Park, or areas of the Wildlife Park. Should this happen, we will validate your tickets for use at a later date.

3.11     The use of drones and other flying objects is prohibited.

3.12     If you are a member of the press and have a filming request please contact Marketing@askham-bryan.ac.uk prior to scheduling your visit. Otherwise members of the press looking to produce media content are required to make a prior appointment.

3.13     We encourage visitors to take and share photos during their visit to our Wildlife Parks, however, for the welfare of our animals and your safety it is essential that visitors respect the barriers and warning signage around the Wildlife Park. Any visitor witnessed bypassing barriers, hanging over enclosures, including the use of selfie sticks or other equipment, risks being ejected from the Wildlife Park with no refund being given.

3.14     Only persons or organisations authorised by us are permitted to sell or offer for sale any goods or services to visitors on the Wildlife Park premises.

3.15     We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We do not knowingly allow anyone to use or visit our Wildlife Park who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order or Child Abduction Warning Notice.

3.16     The Wildlife Park reserves the right to amend or alter the terms and conditions of admission at any time without reason or prior notice.

3.17     The Wildlife Park reserves the right to refuse admission or remove from the Wildlife Park without a refund. In particular, the Wildlife Park reserves the right to refuse entry to anyone undertaking commercial or promotional activities without prior approval.

Code of Conduct

4.1       Please respect our animal's welfare and your safety by observing the following code of conduct:

4.1.1    Please do not feed the animals;

4.1.2    Please do not climb on or cross barriers;

4.1.3    Please do not bang on windows at exhibits;

4.1.4    For safety reasons we do not allow barbecues, balls or balloons in the Wildlife Park;

4.1.5    To ensure a pleasant day for all visitors, please do not use radios, scooters, bikes, rollerblades, rollerskates or hoverboards in the Wildlife Park;

4.1.6    Visitors wearing costumes may be asked to remove them. This also applies to animal onesies;

4.1.7    In the interests of safety no glass items including wine and beer bottles are allowed in the Wildlife Park.

Car Parking

5.1       Car Parking is permitted at the Wildlife Park and is free of charge.

5.2       The length of stay is limited to no more than 12 hours in any 24 hour period.

5.3       Any vehicles (caravans, motor homes etc.) must disconnect any gas supply whilst in our car park.

5.4       No dogs, or other animals, are permitted to be left in vehicles whilst parked in our car park.

5.5       We cannot take responsibility for any damage or loss to your vehicle.

5.6       All Wildlife Parking spaces, including those for coaches, are allocated on a first come first served basis and cannot be guaranteed.

Promotional

6.1       From time to time we and third parties to whom we have provided authority may take photographs and/or video recordings of the Wildlife Park and its premises, including the car parks and surrounding areas, as well as events, which may feature visitors. By accepting these terms and conditions, you agree that Askham Bryan College and the Wildlife Park or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever.

6.2       You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be. 

7.1       You acknowledge that you will be liable to us for any damage caused by you to the Wildlife Park or to any of its contents or for any injury caused to any of our staff or representatives or to other visitors during your visit.

7.2       You also agree that:

7.2.1 where you are the Responsible Adult, you shall also be liable for all children that you accompany; and

7.2.2 where you are the organiser of a Group, you shall be jointly for any damage caused by the visitors in your Group.

7.3       Except in respect of death or personal injury caused by our negligence or by that of our employees or any other liability that cannot, as a matter of law be excluded or limited:

7.3.1    We exclude our liability for any loss, damage, cost or expense suffered by you or occurring to any items belonging to you as a result of your visit; and

7.3.2    Our liability to you shall be limited to the price of your admission. Under no circumstances will we be liable to you or to any third party for any consequential or indirect loss, damage or expense.

Privacy Statement and Data Protection

8.1       The Wildlife Park is committed to protecting your privacy. The Wildlife Park will only use your personal details (your “Personal Data”), collected when you purchase tickets at the Wildlife Park or use the Wildlife Park website to purchase your tickets online, lawfully and in accordance with the principles of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 and all other applicable laws and regulations relating to the processing of personal data and privacy, including where applicable, the guidance and codes of practice issued by the Information Commissioner.

8.2       The Wildlife Park will only process the information necessary to complete your transaction with the Wildlife Park, and any information needed to meet our safeguarding and health and safety requirements and no other Personal Data. The Wildlife Park will ensure that your Personal Data is kept confidential and is not used or disclosed other than as provided for under these terms and conditions or as required by law.

8.3       In accordance with the GDPR and the Data Protection Act 2018, the Wildlife Park will hold and process the information provided by you only for the purposes of completing its transaction with you (sale of tickets for admission to the Wildlife Park), and to meet safeguarding and health and safety requirements.

8.4       Your Personal Data will not be used for any marketing purposes, without your consent. We will not collect sensitive information about you without your consent. We do not sell, rent or otherwise make available any personal data submitted by visitors to third parties.

8.5       By agreeing to these terms and conditions, you agree to the processing of your Personal Data in this way. If you are providing Personal Data relating to other people you are responsible for obtaining their consent.

8.6       We may use technology to track the patterns of behaviour of visitors to the website. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this activity.

8.7       At all material times, the Wildlife Park will be the Controller for the purposes of GDPR and the Data Protection Act 2018. In order to meet safeguarding and health and safety requirements the Wildlife Park may share Personal Data with Askham Bryan College.

8.8       Your Personal Data will not be processed or stored for longer than is necessary. All Personal Data for the purposes of any sales will be deleted within 12 months of your visit. Personal Data retained for health and safety purposes will be destroyed or deleted after 3 years.

8.9       You have the right to withdraw your consent for this processing at any time; but failure by the Wildlife Park to process your Personal Data will mean that the Wildlife Park is unable to sell you any tickets for admission to the Wildlife Park and or allow you admission to the Wildlife Park.

8.10     If you have any concerns about the way we are collecting or using your Personal Data, you should raise your concerns with us in the first instance by contacting the College’s Data Protection Officer, judith.clapham@askham-bryan.ac.uk. If you are not satisfied with that response, you may then wish contact the Information Commissioner’s Office at https://ico.org.uk/concerns/. invalid, ineffective or unenforceable under any applicable statute or regulation, the remainder of the provisions shall stand in full force and effect.

Third Parties

10.1     Unless expressly stated nothing in these terms and conditions will create any rights in favour of any person pursuant to the Contracts (Rights of Third Parties) Act 1999.

Law and Jurisdiction

11.1     These terms and conditions and all sales and purchases of tickets to the Wildlife Park will be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.

Force Majeure

12.1     We will not be liable for any breaches of these terms and conditions arising from any event outside our control, including (but not limited to) fire, flood, storm, or strikes.

Complaints and the College’s contact details

13.1     Complaints should be made in writing to:

PA to the Campus Principal
Askham Bryan College
Askham Bryan
York
YO23 3FR